1.1 Experience Egypt Application was originally developed by the Egyptian Ministry of Tourism and Antiquities to make your stay in Egypt pleasant and convenient. It enables you to book tickets to the top historical monuments in Egypt.

1.2 Experience Egypt Application is also responsible for ensuring that personal data is handled in accordance with our privacy policy and applicable laws.

2.1. Information you give us.

This information about you that you may give us by filing a form, registering, booking a ticket, or using our services through the website or mobile application.

Experience Egypt stores your personal information when it is provided to us, such as:

• Your name, your gender, and your date of birth
• your home address, email address, phone number, and postal address.
• your payment details, including billing and credit card details.
• Your bookings and ticket details, the locations you are going to visit, and the times of the visits.
• Social media account names

2.2 Information we collect about you.

We collect personal data about you and process it each time you visit our site or the app. We may automatically collect the following information:

1. Technical Information

We collect technical data starting from the internet protocol (IP) address used to connect your computer to the internet, mobile network information, your mobile operating system, your login information, browser type and version you use, time zone setting, browser plug-in types and versions, operating system, and platform.

2. information about your visit to our platforms

Starting from collecting the full uniform resource locators (URL) clickstream to, through, and from our platforms (including date and time); pages you viewed or information you searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

3. Information stored on your mobile device.

This data includes contact information, friends' lists, login information, photos, videos, or other digital content, and check-ins.

4. GPS technology to determine your location.

Some of our location-enabled services within the app require your data for the feature to detect your location and provide a better experience for users. If you wish to use the feature, you will be asked to consent the usage of the data for this purpose. You can withdraw your consent at any time by adjusting the settings of the application on your mobile device. 

2.3. information we receive from other sources.

We may receive information about you if you use any other websites we operate or other services we provide. We also work with third parties, and we may receive information about you from them.

3. Why do we collect and use your personal data?

3.1. We use information held about you in the following ways:

• Offer you the ultimate booking experience, offer support in using our platforms, and provide you with the information and services that you request from us.
• Inform you about our upcoming events.
• Provide you with information about other services we offer similar to those you have already inquired about, for example, newsletters, blogs, and offers.
• Provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.
• Send you news relevant to your interests.
• Notify you about changes and updates to our services.
• Ensure that our platform content is presented effectively to you.
• allocate our internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• Help us improve and personalize our services, both on our platforms and on third-party sites.
• as a part of our duties to maintain safe and secure platforms.
• comply with applicable laws and regulations, and requests from statutory agencies.

when it is necessary for our legitimate interests (or for the interests of a third party), and your interests and fundamental rights do not override those interests.

3.2. Who might we share your personal data with?

• We may share your personal data with any member of our organization grouping.
• We may share your data with selected third parties including:

  Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them.

• We may (with your consent, where appropriate) pass your details onto third parties to provide you with news and offers that may be of interest to you.
• Advertisers and advertising networks generate relevant ads for you and other users.
• We do not disclose information about identifiable individuals to our advertisers, but we may provide them with information about our users to help them reach the kind of audience they want to target. (For example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day.)
• Analytics and search engine providers that assist us in the improvement and optimization of our platforms.

We will only keep your personal information for as long as necessary to fulfill the purposes for which we collected it.

For example, when you book a ticket with our mobile application, we will keep the information related to your booking so that we can fulfill the specific booking arrangements you have made. After that, we will keep the information for a period that enables us to handle or respond to any complaints, queries, or concerns related to the booking. Furthermore, we store your personal data in compliance with the retention period imposed by applicable laws and regulations.

 

You have several rights under data protection legislation that include:

• Right of access

You have the right to know what information we hold about you and to ask, in writing, to see your personal data.

• Right to be informed

You have the right to be informed about the collection of your personal data and the use of it by us or on our behalf by a third party.

• Right to withdraw consent

You have the right to withdraw your consent at any time. This includes your right to withdraw consent to us using your personal data for marketing purposes.

• Right to object

You have the right to object to certain types of data processing, including processing it for direct marketing (i.e., if you no longer want to be kept informed and updated about our news and our marketing).

• Right to restrict processing

You have the right to block or suppress further use of your personal data. When processing is restricted or there is some disagreement about its accuracy or legitimate usage.

We can still store your personal data but may not use it further.

• Right of erasure

This is known as ‘the right to be forgotten and, in simple terms, allows you to request the deletion or removal of your personal data if there’s no compelling reason for us to keep using it.

• Right of rectification

You have the right to correct your personal data if it’s inaccurate or vague.

• Right to data portability

You have the right to request that the data be transferred from one service provider to another.

• Complaints

You are entitled to file a complaint if you are unhappy about how we handle your personal data.

If you have further inquiries and questions regarding this privacy policy, kindly contact us using this email address: Tourism_info@easwaaqmisr.com

or feel free to contact us at +20235317344.

We hope that we will be able to answer your questions and inquiries.